Master Difficult Conversations

Gain the skills to be more assertive in challenging situations. Learn how to de-escalate difficult behaviors and get the outcomes you want in this self-paced course.

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Do any of these sound familiar?

  • Trouble being assertive
  • Difficulty giving feedback
  • Anxiety for delivering bad news
  • Struggling to balance clarity and kindness
  • Dealing with defensive or sensitive people

It doesn't have to be this way

Imagine a better way

  • Handling tough emotions with confidence
  • Speaking honestly and kindly while being assertive
  • Creating agreements that boost collaboration and buy-in
  • Managing emotional outbursts, tangents, and stubbornness calmly

If you’re stuck at important personal or professional milestones—I can help you avoid the same challenges I’ve experienced.

Here’s what others love about the course

David G Director of Development

"This course helped me realize the importance of preparation and not just immediately jumping into addressing the conflict because I want things settled and wrapped up in a bow. He also gave some impactful language to consider using to ensure a positive path to resolutions. "

Anonymous

"Preparation and starting with a strong statement have brought the right energy to my meetings."

Anonymous

"I now focus on identifying shared goals and seeking alignment, reframing limiting mindsets, remaining curious, asking questions, and expressing gratitude."

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Meet The Instructor

Chris Wong, LMHC, ACC

Talking about feelings wasn’t always easy. I didn’t grow up in a culture or family that spoke openly about feelings. In an immigrant family – everything was about working hard, putting your own desires behind the family’s needs and avoiding vulnerability.

So when I stumbled into the mental health field and started working with other people, I realized that I didn’t know how to be comfortable with emotions and have meaningful conversations.

But through years of experience as a licensed therapist and a leadership/executive coach, I’ve developed a specialized skillset that’s helped me effectively handle hard conversations, both personally and professionally, while staying true to my own values. 

Including conversations with my family, with bosses, executives, negotiations with vendors and government agencies, and even hard conversations with close friends.

I learned that deep, emotional conversations with other people isn’t something to avoid – it’s the foundation for building deeper relationships.

And I’ve helped people learn how to set boundaries, assert themselves confidently, and get the outcomes they’ve been looking for – both in their personal and professional lives.

With this course, you’ll gain the same tools to manage challenging emotions, overcome resistance, and move conversations forward.

What's in the Course

  • TRUST Framework: Prepare for and confidently handle tough conversations in any setting with specific skills.
  • Psychological Techniques: Address challenging conversations with empathy.
  • Scenario Demonstrations: Learn what not to do and effective ways to facilitate conversations.
  • Companion Workbook: Includes exercises, templates, and scripts.

This 3.5-hour course is a series of pre-recorded videos, activities, and 1:1 coaching with me.

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